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PH45344: SAVING SCHEDULED REPORT TO EXTERNAL FILE SYSTEM FAILING WITH "CNC-DS-0022 CANNOT RETRIEVE THE CANONICAL PATH FOR" WHEN CA IS INS

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APAR status

  • Closed as fixed if next.

Error description

  • SAVING SCHEDULED REPORT TO EXTERNAL FILE SYSTEM FAILING WITH
"CNC-DS-0022 Cannot retrieve the canonical path for" when CA is
installed on Windows Server 2012 R2 saving on Windows server
2019. This happens after the folder directory contains 340+
files(reports). No further information in the logs apart from
the generic errors

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All Users                                                    *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See Error Description                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to IBM Cognos Analytics 11.2.3                       *
****************************************************************

    



Problem conclusion


    

  • 



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH45344
    • 

  • Reported component name
    COGNOS ANALYTIC
    • 

  • Reported component ID
    5724W12XX
    • 

  • Reported release
    B0A
    • 

  • Status
    CLOSED  FIN
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-03-31
    • 

  • Closed date
    2022-08-31
    • 

  • Last modified date
    2022-08-31
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"Cognos Analytics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B0A","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            01 September 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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