IJ39805: PROBLEMS AND INCIDENTS OF A LINEAR ASSET ARE NOT DISPLAYED IN THE LINEAR VISUAL CONTROL OF THE ASSET

APAR status

• Closed as program error.

Error description

• Description:
  Problems and Incidents of a Linear Asset are not displayed in
  the Linear Visual Control (LVC) of the asset
  
  STEPS TO REPRODUCE:
  
  1. Select a Linear Asset from Assets application --> MD 212
  
  2. Duplicate this Asset and name it MD 212-DUP
  
  3. Go to Work Order Tracking and create a Work Order for Linear
  Asset MD 212-DUP --> Save the record
  
  4. Go to Service Requests (SR) and create a new SR for Linear
  Asset MD 212-DIP --> Save the record
  
  5. Go back to Assets --> MD 212-DUP --> Work tab
  
  6. Scroll down to the Linear Visual Control (LVC)
  - You will see the associated Work Order and SR displayed under
  Work section of the LVC
  
  7. From this asset --> More Actions --> Create --> Problem
  - Problem 1176 is created
  - This can be confirmed by going to the Work tab of the asset
  and clicking on the Work Details button
  
  8. Go to the LVC to see if the Problem is displayed
  
  RESULT:
  - The Problem 1176 is not displayed in the LVC
  
  EXPECTED RESULT:
  - Client would like Problems and Incidents associated with the
  Linear Asset to be displayed in the LVC.
  
  PRODUCT:
  TPAE 7611
  

Local fix

• This issue can be fixed manually by updating the
  MULTIASSETLOCCISR relationship on Asset to include Incident and
  Problem:
  
  assetnum=:assetnum and siteid=:siteid and recordclass in (select
  value from synonymdomain where domainid='TKCLASS' and maxvalue
  in ('SR', 'INCIDENT', 'PROBLEM')) and progress=0 and
  ((startmeasure >= :frommeasure and startmeasure <= :tomeasure)
  or (endmeasure >= :frommeasure and endmeasure <= :tomeasure) or
  (startmeasure <= :frommeasure and endmeasure >= :tomeasure) or
  (startmeasure >= :tomeasure and endmeasure <= :frommeasure) or
  (startmeasure is null or endmeasure is null))
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * PROBLEMS AND INCIDENTS OF A LINEAR ASSET ARE NOT DISPLAYED   *
  * IN THE LINEAR VISUAL CONTROL OF THE ASSET                    *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Linear A
  

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels