IT40686: AFTER THE UPGRADE OF IBM SPECTRUM PROTECT PLUS TO 10.1.10, HYPER-V FILE LEVEL RESTORE CAN FAIL WITH MOUNT ERROR

APAR status

• Closed as program error.

Error description

• Hyper-V File Level Restore can fail with mount error, because
  the guest
  
  disk that contains the required data attached to the guest by
  
  IBM Spectrum Protect Plus is incorrectly detected by the
  
  IBM Spectrum Protect Plus Agent as a raw disk.
  
  The error message found in the command log in job log bundle is:
  
  Failed to mount for volume[ ]. Error: Failed to find the disk
  number of uuid [<GuestDiskUUID>].
  
  
  
  
  | MDVREGR 10.1.9.0  5737SPLUS |
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.10 and later
  
  
  
  Additional Keywords: SPP, SPPlus, TS008383993, Hyper-V,
  Restore, FLR, offline
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  *  IBM Spectrum Protect Plus level 10.1.10                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in 10.1.10.2 and 10.1.11. Note that    *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• Made a change to clear read only flag before making the volume
  online and also enhanced error handling. Applying applying the
  fix file restore on hyper-v vms will complete successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis Agent    FileInd
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels