APAR status
Closed as program error.
Error description
When the heartbeat between Storage Insights and a data collector fails to connect, the data collector is considered disconnected and an email alert is generated. The alert states: "We noticed that a data collector in your environment has not connected to IBM Storage Insights." This message is considered confusing because it can give the impression that a data collector may not have ever connected rather than it being a short-lived disconnect that has already been recovered. The recommended actions within the email did not address the short-lived disconnect well either.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users receiving a data collector * * offline notification email * * * **************************************************************** * PROBLEM DESCRIPTION: * * When the heartbeat between Storage Insights and a data * * collector fails to connect, the data collector is considered * * * * disconnected and an email alert is generated. * * * * The alert states: * * * * "We noticed that a data collector in your environment has * * not connected to IBM Storage Insights." * * * * This message is considered confusing because it can give * * the impression that a data collector may not have ever * * connected rather than it being a short-lived disconnect that * * * * has already been recovered. The recommended actions * * within the email did not address the short-lived disconnect * * well either. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q22 [ 54X-IBM-SI ] ( release target 2Q 2022 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40740
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-04-25
Closed date
2022-05-17
Last modified date
2022-05-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
18 May 2022