IJ39379: USER ACCESS TO INCIDENT AND/OR PROBLEM APPLICATION MARKS THE USERS AS UNLICENSED USERS IN THE LUM APPLICATION.

APAR status

• Closed as program error.

Error description

• Granting Users access to INCIDENT and/or PROBLEM application
  with other HSE applications marks the users as unlicensed Users
  in the License Usage Monitor Applications.
  
  
  STEPS TO REPRODUCE:
  
  
  Go to > Security Group
  Create a Group
  Go to the Applications Tab
  Filter for INCIDENT,PROBLEM
  Grant Full Access to both applications
  Save
  Go to > Administration> Licens Usage Monitor
  You will notice that these Users are marked as unlicensed
  
  
  This issue happens in environments with HSE (Health, Safety
  and Environment Manager) Addon.
  
  
  
  
  CURRENT ERRONEOUS RESULTS:
  
  
  Data Collection crontask for the Licesne Usage Monitor
  Application will Mark the user as unlicensed users.
  
  
  EXPECTED RESULTS:
  
  
  Data Collection crontask for the Licesne Usage Monitor
  Application to mark the user as licensed users.
  
  
  PERFORMANCE ISSUE: No
  
  
  ENVIRONMENT:
  
  
  IBM Maximo Health, Safety and Environment Manager
  7.6.1.0-20220107-1513 Build
  
  Tivoli's process automation engine 7.6.1.1-IFIX20211201-1615
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * USER ACCESS TO INCIDENT AND/OR PROBLEM APPLICATION MARKS THE *
  * USERS AS UNLICENSED USERS IN THE LUM APPLICATION.            *
  ****************************************************************
  

Problem conclusion

• _The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product_
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO HSE MANA

• Fixed component ID

  5724R46HS

Applicable component levels