APAR status
Closed as program error.
Error description
Extra rows without data populated were observed for switches and storage systems in some environments. The rows have a system UUID value available but most other details about the device are blank (e.g. name, type, WWN, IP address, etc). Data collection is typically not successful. - Switches tab - Storage Systems tab Trying to click into a device like this results in an error. BPCUI0032E Oops something wrong happened on our end. We did not receive any data for the request. Error code: TSS:500. Reference ID: <reference_id> The blanks are also observed in the dashboards. - Operations Dashboard Clicking to the Properties tab for one of these devices in the dashboard gives the following message: "The resource is not currently being monitored. Add the resource to collect asset and status data." - NOC Dashboard Nothing loads for details when clicked. These mostly blank rows have been referred to as ghost or phantom devices.
Local fix
A user with the administrator role can right-click and remove the blank rows that aren't valid.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring switches and storage * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights shows extra rows without data populated * * observed for switches and storage systems in some * * environments. The rows have a system UUID value available * * but most other details about the device are blank * * (e.g. name, type, WWN, IP address, etc). And data * * collection * * is typically not successful. * * * * Trying to click into a device like this results in an error. * * BPCUI0032E * * Oops something wrong happened on our end. We did not * * receive any data for the request. Error code: TSS:500. * * * * The blanks are also observed in the dashboards. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q22 [ 54X-IBM-SI ] ( release target 2Q 2022 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40674
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-04-19
Closed date
2022-05-10
Last modified date
2022-05-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
11 May 2022