IJ39467: CANNOT VIEW PDF ATTACHMENT HAVING JAPANESE FILENAME IN IPHONE/IPAD/MAC SAFARI BROWSER

APAR status

• Closed as program error.

Error description

• PROBLEM: Cannot view pdf attachment having Japanese filename in
  iPhone/iPad/Mac Safari browser.
  
  STEPS TO REPLICATE:
  1. Go to System Properties application
  Set mxe.doclink.securedAttachment = true
  2. Log into Maximo URL in Desktop
  3. Go to Work Order Tracking application
  Open a workorder (TESTPDF)
  Attach a document named as hello.pdf (TESTPDF1)
  Attach another document named as ?????.pdf (TESTPDF2)
  4. Click View both attachments
  Both files are downloaded. No problem to view
  5. Log into Maximo URL in iPhone/iPad/Mac Safari browser
  6. Go to Work Order Tracking application
  Open a workorder (TESTPDF)
  Click View Attachments - 2 attachments (TESTPDF1, TESTPDF2)
  Click TESTPDF1 (having English file name: hello.pdf)
  It will be downloaded - Can view
  Click TESTPDF2  (having Japanese file name: ?????.pdf)
  
  RESULTS: Cannot view TESTPDF2 (having Japanese file name)
  
  EXPECTED RESULT: Can view TESTPDF2 (having Japanese file name)
  
  REPORTED IN VERSION: Tivoli's process automation engine 7.6.1.2
  
  AFFECTED APPLICATION (for Maximo Only): Any application using
  Attachment functionality
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Users cannot view pdf attachments when downloading a         *
  * filename in Japanese using the Safari browser with secured   *
  * attachments.                                                 *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future Release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels