IT40652: DS8K PROBE AND PERFORMANCE MONITOR JOBS SHOW "TASK EXPIRED" WITHOUT SURFACING THE CAUSE TO THE STORAGE INSIGHTS GUI

APAR status

• Closed as program error.

Error description

• Unable to start collections for DS8K device.
  
  Storage Insights receives the following response from the DS8K
  ESSNI service, as shown in the data collector's logs:
  
  
  <DC_Log_dir><UUID>/test_connection/xxxxx/traceEP*.log:
  2022-04-12 13:38:55.863-0400 [PDC-2107.75LBX91]
  [AbstractDSCLI.getStorageImageList] [ERROR] error during
  retrieval of storage image list
  com.ibm.storage.ess.ni.exception.NIUnauthorizedServerException:
  completionStatus = 2
  Additional info: Client # <name_removed> is using an account
  whose password is expired, so the following command is not
  authorized: id: <name removed> Src: (HMC1, 4), Dest: (HMC, 2),
  NIDomainService.getESSs():null, and failure code is 2
  	at com.ibm.storage.ess.ni.server.command.NICommandRouter.execu
  teImpl(NICommandRouter.java:250)
  	at com.ibm.storage.ess.ni.communication.NICommunicationExecuto
  r.execute(NICommunicationExecutor.java:91)
  	at com.ibm.storage.ess.ni.communication.extensions.server.NICl
  ientCommunicationExecutor.run(NIClientCommunicationExecutor.jav
  a:115)
  	at java.lang.Thread.run(Thread.java:820)
  
  
  Given that the data collector is receiving the ESSNI server's
  clear response that the account has an expired password, this
  status should be reflected in the Storage Insights GUI so that a
  user can know how to fix the cause of these failures. At the
  present time a user has to open a support case in order to
  understand the cause and how to fix it.
  
  ____________________________________________________
  The defect is against component:
  5608TPCSI
  
  Server/Manager build/release:
  5.4.X
  
  Problem as described by customer:
  Unable to start collections for DS8K
  
  Initial customer impact (low/med/high):
  med
  

Local fix

• Update credentials for monitoring the device after confirming
  the cause of the failure
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring DS8k with a device     *
  * user whose password has expired                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights is unable to start collections for DS8K     *
  * device.  Storage Insights receives the following response    *
  * from                                                         *
  * the DS8K ESSNI service, as shown in the data collector's     *
  * logs:                                                        *
  *                                                              *
  *                                                              *
  * [ERROR] error during retrieval of storage image list         *
  * com.ibm.storage.ess.ni.exception.NIUnauthorizedServerExcepti *
  * on:                                                          *
  * completionStatus = 2                                         *
  * Additional info: Client # <name_removed> is using an account *
  * whose password is expired, so the following command is not   *
  * authorized: id: <name removed>                               *
  *                                                              *
  * Given that the data collector is receiving the ESSNI         *
  * server's                                                     *
  * clear response that the account has an expired password,     *
  * this status should be reflected in the Storage Insights GUI  *
  * so                                                           *
  * that a user can know how to fix the cause of these failures. *
  *                                                              *
  * At the present time a user has to open a support case in     *
  * order to understand the cause and how to fix it.             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q22   [ 54X-IBM-SI ]
  ( release target 4Q 2022 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels