IT40597: UNKNOWN CONDITION, FAILED PROBES AND DISABLED PERFORMANCE STATUS WHILE ADDING DELL EMC UNITY 400 AND 600F

APAR status

• Closed as program error.

Error description

• For Unity 400, failed with  error KeyError:
  'dataReductionSizeSaved'
  2022-03-25 01:23:41.944 - INFO - Start reporter...
  2022-03-25 01:23:42.694 - INFO - HWN021719I Perform collection
  post process tasks for storage system XXXXXXX
  2022-03-25 01:23:43.303 - INFO - HWN6010I Task Processing_Disks
  completed successfully
  2022-03-25 01:23:43.912 - INFO - HWN6010I Task
  Processing_Raid_Arrays completed successfully
  2022-03-25 01:23:44.506 - INFO - HWN6010I Task
  Processing_Volumes completed successfully
  2022-03-25 01:23:45.115 - INFO - HWN6010I Task Processing_Pools
  completed successfully
  2022-03-25 01:23:45.709 - INFO - HWN6010I Task
  Storing_Node_Records completed successfully
  2022-03-25 01:23:46.303 - INFO - HWN6010I Task
  Storing_Volume_Mapping_Records completed successfully
  2022-03-25 01:23:46.897 - INFO - HWN6010I Task
  Storing_Host_Connection_Records completed successfully
  2022-03-25 01:23:47.506 - INFO - HWN6010I Task
  Storing_Port_Records completed successfully
  2022-03-25 01:23:47.506 - ERROR - Error processing data files.
  Exiting...
  2022-03-25 01:23:47.506 - DEBUG - Writing status file...
  2022-03-25 01:23:47.522 - DEBUG - Exit code: 99
  2022-03-25 01:23:47.522 - DEBUG - Traceback (most recent call
  last):
   
  File "site-packages\vsi_thirdparty\MainLauncher.py", line 358,
  in run_reporter
   
  File "Reporter.py", line 217, in start
   
  File "Reporter.py", line 3117, in probe
  KeyError: 'dataReductionSizeSaved'
  
  
  For Unity 600F, failed error KeyError: 'isAllFlash'at
  
  2022-03-25 11:17:31.885 - INFO - Start reporter...
  2022-03-25 11:17:32.342 - INFO - HWN021719I Perform collection
  post process tasks for storage system XXXXXXXX
  2022-03-25 11:17:32.342 - ERROR - Error processing data files.
  Exiting...
  2022-03-25 11:17:32.342 - DEBUG - Writing status file...
  2022-03-25 11:17:32.343 - DEBUG - Exit code: 99
  2022-03-25 11:17:32.343 - DEBUG - Traceback (most recent call
  last):
   
  File "site-packages\vsi_thirdparty\MainLauncher.py", line 358,
  in run_reporter
   
  File "Reporter.py", line 217, in start
   
  File "Reporter.py", line 2066, in probe
  KeyError: 'isAllFlash'
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Dell/EMC Unity devices *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights probes fail to complete                     *
  * when probing the Dell/EMC Unity 400                          *
  * and Dell/EMC Unity 600F devices.                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / late April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT40586

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels