IBM Support

IT40567: STORAGE INSIGHTS FAILS TO OPEN A CASE BECAUSE THE SERIAL NUMBER ID IS LONGER THAN 7 CHARACTERS.

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APAR status

  • Closed as program error.

Error description

  • The following error may appear when opening a case using Storage
    Insights :
    
    Creating support ticket for system MY_STORAGE
    
    The support case was not opened for the device with serial
    number 0000010012345678 because of Electronic Customer Care
    (ECC) error Invalid object : [Subject]. Reason:[IBM serial
    [0000010012345678] does not result in a 7 character serial
    number id].
    
    This can occur when opening a software or hardware case.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Storage Insights users opening support case for storage  *
    * device                                                       *
    *                                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * The following error may appear when opening a case using     *
    * Storage Insights:                                            *
    *                                                              *
    * Creating support ticket for system MY_STORAGE                *
    *                                                              *
    * The support case was not opened for the device with serial   *
    * number 0000010012345678 because of Electronic Customer Care  *
    * (ECC) error Invalid object : [Subject]. Reason:[IBM serial   *
    * [0000010012345678] does not result in a 7 character serial   *
    * number id].                                                  *
    *                                                              *
    * This can occur when opening a software or hardware case.     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is targeted for the following release:
    
    IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
    ( release target 3Q 2022 / August-September )
    
    The target dates for future releases do not represent a formal
    commitment by IBM. The dates are subject to change without
    notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT40567

  • Reported component name

    STORAGE INSIGHT

  • Reported component ID

    5608TPCSI

  • Reported release

    54X

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-04-08

  • Closed date

    2022-08-25

  • Last modified date

    2022-08-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STORAGE INSIGHT

  • Fixed component ID

    5608TPCSI

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]

Document Information

Modified date:
26 August 2022