APAR status
Closed as documentation error.
Error description
The following restriction in the IBM Documentation topic for Storage Insights vs Storage Insights Pro is misleading. https://www.ibm.com/docs/en/storage-insights?topic=overview-sto rage-insights-vs-storage-insights-pro Restriction: *If you have access to IBM Storage Insights but are not an IBM Storage Insights Pro subscriber, you must have a current warranty or maintenance agreement for an IBM block storage system to open tickets and send log packages. --- Even with Storage Insights Pro, the hardware ticket cannot be created if the storage does not have a current warranty or maintenance agreement. The failed task displays the following message, which is not included in the documentation. Creating support ticket for system <system> The support case was not opened for the device with serial number <serial_num>. The license agreement for the device might be expired.
Local fix
Work with your account team to make sure the storage device has been registered.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users reviewing the IBM Docs concerning * * opening tickets * **************************************************************** * PROBLEM DESCRIPTION: * * The following restriction in the IBM Documentation topic for * * Storage Insights vs Storage Insights Pro is misleading. * * https://www.ibm.com/docs/en/storage-insights?topic=overview- * * sto * * rage-insights-vs-storage-insights-pro * * * * Restriction: *If you have access to IBM Storage Insights but * * are * * not an IBM Storage Insights Pro subscriber, you must have a * * current warranty or maintenance agreement for an IBM block * * storage system to open tickets and send log packages. * * * * --- * * Even with Storage Insights Pro, the hardware ticket cannot * * be * * created if the storage does not have a current warranty or * * maintenance agreement. The failed task displays the * * following * * message, which is not included in the documentation. * * * * Creating support ticket for system <system> * * The support case was not opened for the device with serial * * number <serial_num>. The license agreement for the device * * might * * be expired. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q22 Ý 54X-IBM-SI ¨ ( release target 2Q 2022 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40481
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-04-01
Closed date
2022-04-15
Last modified date
2022-04-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
16 April 2022