IBM Support

Installation of Oracle Extended Agent to RHEL8 gets failed.

Troubleshooting


Problem

Oracle agent binaries have dependencies to libstdc++.so.5 that is not available on RHEL 8. Oracle agent needs to upgrade ITM SDK and agent factory to solve the problem.

Symptom

When you run installer to install Oracle Agent on RHEL 8, you get following error on the console.
runGSkit failure: Return error code: 99.
runGSkit failure: GSKit check failure, script: /opt/IBM/ITM/li6243/gs/bin/private_verifyinstall -x.
runGSkit failure: li6243 - GSK check error, verifyInstall test failed.
install.sh failure: Return error code: 4.

Related Files and Output:
In <CANDLE_HOME>/logs/candle_installation.log file
/opt/IBM/ITM/li6243/gs/bin/private_verifyinstall: line 164: /opt/IBM/ITM/li6243/gs/bin/gsk7ver: No such file or directory
Error: Verify Failed
Expected Details of gskit in /opt/IBM/ITM/li6243/gs
Got
runGSkit: return code from command is 99

Resolving The Problem

A provisional fix is now available.
Contact IBM customer support to get it.
Workaround:
[How to install ITCAM Oracle Agent on Red Hat Enterprise Linux® 8]
https://www.ibm.com/support/pages/node/6420381

Document Location

Worldwide

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Document Information

Modified date:
29 March 2022

UID

ibm16567069

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