Troubleshooting
Problem
An error "server 'server name' on which this object resides is not responding. Refresh server explorer display?" pops up while working in TM1 Architect and TM1 Perspectives
Symptom
Users receive the message while accessing the TM1 server over TM1 Architect and TM1 Perspectives highlighted in the earlier section post being idle for some time.
Cause
This error occurs when TM1 Architect and TM1 Perspectives is left Idle for more than the default timeout parameter i.e. 15 minutes, or time configured as per parameter IdleConnectionTimeOutSeconds in tm1s.cfg
Resolving The Problem
You can specify the timeout limit for idle connection by setting the following parameter in tm1s.cfg file as per your business need: IdleConnectionTimeOutSeconds=900
More information regarding this parameter can be found from the following link:
https://www.ibm.com/docs/en/planning-analytics/2.0.0?topic=pitf-idleconnectiontimeoutseconds
Document Location
Worldwide
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Document Information
Modified date:
23 March 2022
UID
ibm16566015