IBM Support

How do you capture developer console logs to troubleshoot issues with IBM Order Hub customization?

How To


Summary

The following document explains how to use Google Chrome, Firefox, or Microsoft Edge to capture console logs to debug IBM Order Hub customization issues.

Steps

Google Chrome

  1. Open Google Chrome.
     
  2. Launch the Order Hub application and navigate to the page where you are noticing undesired behavior.
     
  3. Select the Chrome menu (⋮) at the upper right of your browser window and then select Tools > Developer Tools. The Developer Tools open as a docked pane at the side of Chrome.
     
  4. Click the Console tab.
     
  5. Right-click within the Console tab.
     
  6. Click Save as to save a copy of the activity that you recorded.
     
  7. Save the file and send it to IBM Sterling Support for review.
     
Mozilla Firefox
  1. Open Firefox.
     
  2. Launch the Order Hub application and navigate to the page where you are noticing undesired behavior.
     
  3. Select the Firefox menu (three horizontal parallel lines) at the upper right of your browser window.
     
  4. Select More Tools > Web Developer Tools. The Developer Network Tools open as a docked pane at the side of Firefox.
     
  5. Click the Console tab. 
     
  6. Refresh the page that you are on or go through the steps to reproduce the problem you are experiencing while Firefox is recording activity.
     
  7. Right-click anywhere under the Console and click Export Visible Messages To -> File.
     
  8. Save the file and send it to IBM Sterling Support for review.
     

Microsoft Edge

  1. Open Microsoft Edge.
     
  2. Launch the Order Hub application and navigate to the page where you are noticing undesired behavior.
     
  3. Press F12 to open the Developer Tools window.
     
  4. Click the Console tab.
     
  5. Right click and the save to export captured console logs. 
     
  6. Send the files to IBM Sterling Support for review.
     

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cy05AAA","label":"OrderHub"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
24 June 2022

UID

ibm16565749

Page Feedback