Direct links to fixes
APAR status
Closed as program error.
Error description
On the IBM Spectrum Protect Server, if a tape drive cannot be accessed, it is set offline. A polling thread will try to access it again during some time. If the access problem disappears by itself and the drive is accessible again, the server should mark the drive back online. That fails if the accessible path to the drive is found with the exact same device name as previously used by the server. Here is an example with tape drive DRIVEXX, having device name /dev/rmt12: ANR8336I Verifying label of LTO volume VOLXX in drive DRIVEXX (/dev/rmt12). ANR8996W The server is unable to query or enable append-only mode on tape drive DRIVEXX. ANR8468I LTO volume VOLXX dismounted from drive DRIVEXX (/dev/rmt12) in library LIBRXX. ANR4628E Device /dev/rmt12 failed to close with error code 16. ANR8848W Drive DRIVEXX of library LIBRXX is inaccessible; server has begun polling drive. ANR8963E Unable to find path to match the serial number defined for drive DRIVEXX in library LIBRXX. ANR8873E The path from source TSMDB11 to destination DRIVEXX (/dev/rmt12) is taken offline. Here the drive is set offline because it cannot be accessed. But a few minutes later, a new accessible path is found for that drive. But it stay offline like shown in next message. ANR8471E Server no longer polling drive DRIVEXX in library LIBRXX - path /dev/rmt12 will be marked off-line. A trace taken with flags PVR MMS NA shows that a path is found for the inaccessible drive with the exact same path as before, and it is not updated to online status: [27684][nadiscvr.c][3770][GetPathViaSerial]:Found a path /dev/rmt12 for serial [00078123456] [27684][mmsdrive.c][12652][DiscoverNewPath]:Successfully found a new path for drive DRIVEXX. The new path is /dev/rmt12, and the old path is /dev/rmt12 [27684][mmsdrive.c][12659][DiscoverNewPath]:The new and old path are the same. The drive path won't be updated. [27684][mmsdrive.c][8113][MmsCheckTapeId]:Drive DRIVEXX failed to open with the device /dev/rmt12 openRc 2845 [27684][mmsdrive.c][8115][MmsCheckTapeId]:psOsSupportHBAAPI = 1 option = 1 rc = 4089 [27684][pvr.c][6753][PvrOpenTapeDrive]:Exit: drive DRIVEXX, handle 16, checktapeId returned rc = 2845 [27684][mmsscsi.c][5868][ScsiSetLibDevice]:tempRc = 2845 rc = 2845 [27684][mmsscsi.c][5908][ScsiSetLibDevice]:Drive DRIVEXX (/dev/rmt12) encountered a problem...Exiting rc = 2845. [27684][mmsscsi.c][6218][ScsiSetLibDevice]:Exit with rc = 2845, drive state = 3 (3), empty = 1, available = 1. [27684][mmsdrive.c][12055][TraceMsg]:ANR8471E Server no longer polling drive DRIVEXX in library LIBRXX - path /dev/rmt12 will be marked off-line. IBM Spectrum Protect Versions Affected: Version 8.1 on all supported platforms Additional Keywords: TS008536092 TSM DiscoverNewPath()
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All IBM Spectrum Protect server users of SANdiscovery * * function. * * * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * * * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. * * This problem is currently projected to be fixed in levels * * 8.1.13.100, 8.1.14.200, and 8.1.15. * * Note that this is subject to change at the discretion of * * IBM. * * * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms for reported release: AIX, Linux, Solaris, and Windows. Platforms fixed: AIX, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IT40329
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
81A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-03-18
Closed date
2022-03-29
Last modified date
2022-03-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81A","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
06 September 2022