IBM Support

Must Gather for Cognos Analytics Jupyter Notebook Cases

Troubleshooting


Problem

What files or information can be gathered for submission to Cognos Analytics Technical Support?

Resolving The Problem

Required Environment Details:
 
• What operating system is Jupyter installed on including version?
• Is Jupyter installed on the same server as Cognos server components?
• Confirm the version of the product or upload the cmplst.txt to confirm the version.
• Is a gateway configured in the environment?
• Is there a proxy set up in the environment?
• What is the version of docker?
Detailed Problem Description:
 
• What is the exact problem you are experiencing, include as much detail as possible. Include steps that are being taken along with your own analysis of the problem.
• Are you receiving an error? If so, list the exact text of the error message and when you receive it. Screen prints are also helpful.
• Has the functionality worked before? When? What changed?
• Is the fully qualified domain name used for HOST_NAME?
• Has connectivity between Jupyter to the Cognos server been tested with ping or telnet?
Replication Scenario:
 
• Is there a replication scenario? List detailed replication steps.
Optional Details:
• Upload cogstartup.xml files to confirm configurations are correct.
•  Upload config.conf file if not using default configuration
Helpful links:
 

Document Location

Worldwide

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Document Information

Modified date:
10 March 2022

UID

ibm16562499

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