Troubleshooting
Problem
What files or information can be gathered for submission to Cognos Analytics Technical Support?
Resolving The Problem
Provide as much of the following information as possible in your ticket with Cognos Analytics Technical Support
Required Environment Details:
• What environment does the issue exist in? Have you tested in other environments?
• Is the environment a single-server or distributed installation?
• What database is used for the notification store including version?
• Is the same database used the content store for the notification store?
• Confirm the version of the product or upload the cmplst.txt to confirm the version.
Detailed Problem Description:
• What is the exact problem you are experiencing, include as much detail as possible. Include steps that are being taken along with your own analysis of the problem.
• Are you receiving an error? If so, list the exact text of the error message and when you receive it. Screen prints are also helpful.
• Has the functionality worked before? When? What changed?
• Are you receiving an error? If so, list the exact text of the error message and when you receive it. Screen prints are also helpful.
• Has the functionality worked before? When? What changed?
• Is the issue intermittent or consistent issue?
Replication Scenario:
• Is there a replication scenario? List detailed replication steps.
Helpful links:
Document Location
Worldwide
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Document Information
Modified date:
10 March 2022
UID
ibm16562445