IBM Support

Planning Analytics Workspace Administration - Agent is Unreachable

Troubleshooting


Problem

In Planning Analytics Workspace Administration, the status of the Agent is 'Unreachable'.  Users cannot perform administrative tasks on the TM1 server.

Symptom

image-20220310095735-2

Cause

  • The PAA Agent had been configured to use custom SSL certificates, however the certificate expired
  • As the certificate is expired, Workspace is unable to connect to the PAA Agent

Diagnosing The Problem

  • Connect to the PAA Agent URL in your web browser:  https://servername:9012
  • Verify the certificate properties for the site by using the web browser to ensure the website uses a valid (not expired) certificate
    *Validity errors for hostname can be ignored
    **The site used in the example below is expected to display Not Found (there is no page at the root)

    image-20220310095503-1

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzKvAAK","label":"Planning Analytics-\u003EPlanning Analytics Workspace-\u003EInstall Configure and Upgrade"}],"ARM Case Number":"TS008286770","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
10 March 2022

UID

ibm16562425

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