Troubleshooting
Problem
What files or information can be gathered for submission to Cognos Analytics Technical Support?
Diagnosing The Problem
Provide as much of the following information as possible in your ticket with Cognos Analytics Technical Support
Required Environment Details:
• What is the operating system including version where content manager component is installed?
• What type of security namespace is set up in Cognos Configuration?
• What authentication provider is being used?
• Confirm the version of the product or upload the cmplst.txt file.
Detailed Problem Description:
• What is the exact problem you are experiencing, include as much detail as possible. Include steps that are being taken along with your own analysis of the problem.
• Are you receiving an error? If so, list the exact text of the error message and when you receive it. Screen prints are also helpful.
• Has the functionality worked before? When? What changed?
• Does the problem occur for all users? If not, what might be different between the users?
• Does the issue occur in all browsers?
Replication Scenario:
• Is there a replication scenario? List detailed replication steps.
Optional details:
• Upload cogstartup.xml file from the configuration directory of the content manager installation.
Helpful links:
Document Location
Worldwide
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Document Information
Modified date:
02 March 2022
UID
ibm16560932