APAR status
Closed as program error.
Error description
During installation and configuration for a data collector, the connection to the Storage Insights endpoint is tested. If it fails to connect, no information is provided about the endpoint address it is trying to connect to, making the issue harder to resolve. The following failure points lack that detail. 1. Running the data collector installation program directly on a host may complete but fail to connect. Additional info should be provided. 2. Running configureProxy.bat also indicates that it failed to connect but does not specify the endpoint address either. 3. The Data Collectors page in Storage Insights typically has a message indicating that the metadata is sent to Storage Insights at https://insights.ibm.com:443. However, this is not shown if you have a down-level data collector. The message is replaced by a different down-level data collector message until the down-level data collector is upgraded. The endpoint information should be available in both situations. The down-level data collector message links to the IBM Documentation for data collector upgrade issues, but that does not contain this level of detail. The information about the endpoint address requirement and how to check it is in the following IBM Documentation topic. Learn more about installing data collectors https://www.ibm.com/docs/en/storage-insights?topic=collectors-l earn-more-about-installing-data&
Local fix
Refer to the following IBM Documentation topic. Learn more about installing data collectors https://www.ibm.com/docs/en/storage-insights?topic=collectors-l earn-more-about-installing-data&
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users diagnosing Data Collector install * * problems * * * **************************************************************** * PROBLEM DESCRIPTION: * * During installation and configuration of a data collector, * * the connection to the Storage Insights endpoint is tested. * * But not much information is provided about the endpoint * * address it is trying to connect to, making any issue hard * * to diagnose and resolve. * * * * Documentation and the data collector installation program * * have been updated to add the endpoint information. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q22 [ 54X-IBM-SI ] ( release target 2Q 2022 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40094
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-02-28
Closed date
2022-05-27
Last modified date
2022-05-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
28 May 2022