JR64457: IBM RPA BOT INTERACTING WITH SAP FREEZES WHILE TRYING TO CHANGE CONTEXT TO ANOTHER SAP WINDOW

Download IBM Robotic Process Automation 21.0.2

APAR status

• Closed as program error.

Error description

• While in an SAP context, when the bot tries to change the
  context to another SAP window, the command starts executing it,
  and it never finishes or throws an exception.
  This behavior is seen with any command that changes the Windows
  automation context; some examples are: " Wait for Window to
  Appear," "Find Window," "Handle Open File," among others.
  

Local fix

• Adding a "delay" command of two seconds before every command
  where this issue happens.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users automating SAP Applications                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * While in an SAP context, when the bot tries to change the    *
  * context to another SAP window, the command starts executing  *
  * it,                                                          *
  * and it never finishes or throws an exception.                *
  *                                                              *
  * This problem is resolved with the fix for this APAR.         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Update to a level of IBM RPA that resolves this APAR.        *
  ****************************************************************
  

Problem conclusion

• First fixed in 21.0.2
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RPA

• Fixed component ID

  5737N5100

Applicable component levels

• RL00 PSY

     UP