Troubleshooting
Problem
Due to a bug within the ContactProvider Android component that manages device's contacts, such as the contacts that MaaS360 are able to manage, contacts may not show on a managed Samsung device.
Resolving The Problem
Devices in certain regions will receive the update via the Galaxy Store. Other devices will have the fix delivered as a FOTA update.
Another identified fix is to update the Android operating system to Android 12 where available.
Samsung models which have been identified as impacted and the estimated time for the fix availability for these are:
Samsung models which have been identified as impacted and the estimated time for the fix availability for these are:
SM-A32 - end of December 2021 / early January 2022
SM-A40 - second half of January 2022
SM-A51 - end of January / early February 2022
SM-A037G - FOTA is scheduled for the second half of February 2022
SM-A125F - the fix is scheduled for the end of January/early February 2022
SM-A217F - the fix release date estimate is the second half of February 2022
SM-A326B - the fix is released with the A326BXXU4AUK1 binary
SM-A405FN - estimated fix release date is 7th week of 2022
SM-A426B - second week of February 2022
SM-A426B - second week of February 2022
SM-A505FN - Second half of January 2022
SM-A515F - FOTA is scheduled for the 28th of January for most EU customers
SM-A525F - fixed with the A525FXXU4AUJ2 binary
SM-A526B - fix included in 'S' OS. The FOTA is scheduled for the end of January
SM-A528B - fix included in 'S' OS. The FOTA is scheduled for the end of January/early February
SM-G780F - end of January 2022
SM-G973F - the FOTA is scheduled for the end of January
SM-G977B - end of January 2022
SM-G980F - second half of December 2021
SM-G991U - first half of the January 2022
SM-G996U - the fix is included in the newest binaries
SM-G998U - the fix is already included in the newest binaries XCover 5 - fixed with G525FXXS4AUL1 binary
If you are experiencing the issue and do not see your model on this list, contact Samsung support at https://www.samsungknox.com/en/support
**MaaS360 support teams can not facilitate these requests on clients behalf. Reach out to Samsung support directly.**
Document Location
Worldwide
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Document Information
Modified date:
04 February 2022
UID
ibm16553656