IT39789: DATA COLLECTION, PROBE, AND PERFORMANCE MONITOR STATUS INCORRECTLY SHOWS "INVALID CREDENTIALS"

APAR status

• Closed as program error.

Error description

• Monitoring status is shown as "invalid credentials" as a result
  of failed connection attempts to monitored devices. Internally
  the messaging leading to this status being displayed is as
  follows:
  
  completionStatus = 2 Additional info:
  NIUnavailableServerException Reason Code: -1
  NIUnavailableServerException: completionStatus = 2 means
  (according to ESSNI javadoc): REASON_REFUSED
  
  Storage Insights should only log "invalid credentials" (and the
  associated "BPCSS0031E" code), if the device is truly
  unreachable due to bad credentials. When Storage Insights
  shows invalid credentials, it is not possible to restart
  monitoring
  jobs or issue a connection test from the resources - block
  storage panel as the options are grayed out.
  
  ____________________________________________________
  The defect is against component:
  5608TPCSI
  
  Server/Manager build/release:
  5.4.x
  
  Problem as described by customer:
  Failed monitoring in Storage Insights
  
  Initial customer impact (low/med/high):
  med
  

Local fix

• In this situation, the following workaround can be used to get
  the probe and performance monitor to restart:
  - open the device?s details panel in Storage Insights.
  - from the actions drop down menu, click to run the ?Test
  Connection? action
  - observe the connection test to pass
  - from the actions drop down menu, click to run the ?Restart
  Data Collection? action
  - confirm that the probe and performance monitor both resume
  normal operation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring DS8000 storage devices *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Monitoring status is shown as "invalid credentials" as a     *
  * result                                                       *
  * of failed connection attempts to monitored devices.          *
  *                                                              *
  * Storage Insights should only log "invalid credentials" (and  *
  * the associated "BPCSS0031E" code), if the device is truly    *
  * unreachable due to bad credentials. When Storage Insights    *
  * shows invalid credentials, it is not possible to restart     *
  * monitoring jobs or issue a connection test from the          *
  * resources - block storage panel as the options are grayed    *
  * out.                                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels