Error 500 after NOI upgrade

Troubleshooting

Problem

The user sees an error when they log in to the Event Viewer after an upgrading NOI

"Error 500 An error occurred while fetching data from the server. The response from the server was 504"

Symptom

Cause

Some of the xml files can get corrupted during the upgrade.

The following entry might also be missing from JAZZ_HOME/etc/data/global/filter.xml

<filter

name="AllEvents"

description=""

os="OMNIBUS"

mode="basic"

metriclabel="Metric:"

metricshow="Average"

metricof="Severity"

view="Default"

viewtype="global"

sql="Severity >= 0">

</filter>

Other affected files can include JAZZ_HOME/etc/data/system/filter.xml, JAZZ_HOME/etc/data/system/view.xml and

JAZZ_HOME/etc/configstore/ncwMenus/alerts.nova

Environment

WAIOPs - NOI 1.6.x

Diagnosing The Problem

The following messages are observed in the SystemOut.log file:

ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [AELConfiguration] in application [isc]. Exception created : [java.lang.IndexOutOfBoundsException: Index: 16, Size: 16
   at java.util.ArrayList.rangeCheck(ArrayList.java:668)
   at java.util.ArrayList.get(ArrayList.java:444)
   at com.micromuse.ncoweb.nova.Nova.getNovaAt(Nova.java:759)

webapp        E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[AELConfiguration]: java.lang.IndexOutOfBoundsException: Index: 16, Size: 16
       at java.util.ArrayList.rangeCheck(ArrayList.java:668)
       at java.util.ArrayList.get(ArrayList.java:444)
   at com.micromuse.ncoweb.nova.Nova.getNovaAt(Nova.java:759)

Resolving The Problem

Back up and replace JAZZ_HOME/etc/data/system/filter.xml with JAZZ_HOME/etc/default/data/system/filter.xml

Back up and replace JAZZ_HOME/etc/data/system/view.xml with JAZZ_HOME/etc/default/data/system/view.xml

Do not save the backed-up xml's in the working directory

Back up and replace JAZZ_HOME/etc/configstore/ncwMenus/alerts.nova with JAZZ_HOME/etc/default/configstore/ncwMenus/alerts.nova

Related Information

Error 500 on Alerts page

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m0z0000004CpjAAE","label":"WebGUI-\u003ENOI"}],"ARM Case Number":"TS008041436","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.6.3"}]

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