IT39696: AFTER THE UPGRADE IBM SPECTRUM PROTECT PLUS TO VERSION 10.1.9, BACKUP CAN FAIL WITH ... : ERROR=24 TOO MANY OPEN FILES'

APAR status

• Closed as program error.

Error description

• After the upgrade to 10.1.9, BACKUP can fail with:
  SUMMARY,<timestamp>,CTGGA2399,Starting job for policy BACKUP
  with job name vmware_SLA_POLICY_NAME(ID:<SLA_ID>). id ->
  <JobID>. IBM Spectrum Protect Plus version 10.1.9-2544.
  ..  ERROR,<timestamp>,Encountered an error executing step
  basicStep1 in job basicOneStepJob
  ..
  
  SUMMARY,<timestamp>,CTGGA2340,Job policy
  vmware_SLA_POLICY_NAMEcompleted in 1 sec(s) and ended with
  status PARTIAL.  id <JobID>
   ERROR,<timestamp>,java.io.IOException: Cannot run program
  "logger": error=24  Too many open files
  
  Appliance will be in unstable state until virgo is restarted.
  The IBM Spectrum Protect Plus Server log bundles can be
  extracted fine,
  
  but they are incomplete and missing files / directories and
  appliance can freeze/hang
  during download.
  
  
  
  | MDVREGR 10.1.8.0  5737SPLUS |
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.9
  
  
  
  Additional Keywords: SPP, SPPlus, TS007916417, logs, collect,
  download, bundle
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.9 ifix3 and 10.1.10.                              *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been fixed to address "Too many
  open files" error.  Log collection was fixed to assure that open
  directory handles were closed properly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform Other
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels