IJ36911: TICKET TO TICKET STATUS INHERITANCE DOES NOT WORK FOR SYNONYMS THAT DO NOT EXIST IN ORIGINATING STATUS DOMAIN

APAR status

• Closed as program error.

Error description

• Desription:
  Ticket to Ticket Status Inheritance does not work for synonyms
  that do not exist in originating status domain
  
  STEPS TO REPRODUCE:
  
  1. Login to Maximo
  
  2. Go to Domains --> INCIDENTSTATUS
  
  3. Add a synonym
  Internal Value: QUEUED
  Value: WOR
  Description: Waiting on Review
  
  4. Save the record
  
  5. Go to Service Requests (SR) and create a new SR (1266)
  
  6. More Actions --> Create --> Incident (1202)
  
  7. Go to Incidents (SP) --> 1202
  
  8. Change Status --> Waiting on Review
  
  9. The incident's status changes to QUEUED
  
  10. Go back to SR 1266
  
  RESULT:
  - The status of the SR remains at NEW
  
  EXPECTED RESULT:
  - The status of the SR should change to QUEUED
  
  Product:
  TPAE 7612
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO, ICD                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Status inheritance of follow up records is not propagated if *
  * the value does not exist in the original record.             *
  ****************************************************************
  

Problem conclusion

• This is fixed by calling the correct API.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels