APAR status
Closed as program error.
Error description
Automatic data collector upgrade failed with the following reason in the Upgrade column - Upgrade failed due to locked files Identified the locked file as hitachi_vsp.exe, which is used during data collection. upgrade_tracemessage_0.log (with example installation path) [ReplaceCollectorWithDownloaded.main] [LOG] Cannot upgrade the data collector in the E:\IBM_Cloud_DataCollector_Windows directory because the directory contains the following locked files: E:\IBM_Cloud_DataCollector_Windows\bin\hitachi_vsp.exe To work around this issue, temporarily disable the performance monitor schedules and make sure any remaining hitachi_vsp.exe processes are stopped. Upgrade the data collector and then re-enable the performance monitors.
Local fix
None, but it can be worked around by disabling the performance monitor schedules until the upgrade is completed.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users upgrading Data Collectors * **************************************************************** * PROBLEM DESCRIPTION: * * Automatic data collector upgrade failed with the * * following reason in the Upgrade column * * - Upgrade failed due to locked files * * * * To work around this issue, temporarily disable the * * performance monitor schedules and make sure any * * remaining hitachi_vsp.exe processes are stopped. * * Upgrade the data collector and then re-enable the * * performance monitors. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q22 [ 54X-IBM-SI ] ( release target 1Q 2022 / March ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT39526
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-12-31
Closed date
2022-02-22
Last modified date
2022-02-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
23 February 2022