IJ36889: DUPLICATING AN ESCALATION WITH NO ACTIONS CREATES A NEW ESCALATION WITH AN ACTION GROUP WITH NO MEMBERS

APAR status

• Closed as program error.

Error description

• Problem details:
  =================
  When a user duplicates an escalation, that does not have any
  actions associated to it, the duplicated escalation creates an
  action group, with no members.
  
  STEPS TO REPRODUCE:
  ===================
  1. Navigate to the Escalations application and retrieve the
  INVAPPR record. Ensure it does not have an action or action
  group associated to it.
  2. From More Actions, select Duplicate Escalation.
  3. In the Action Group field, notice a new action group ID was
  added.
  4. Save the escalation, then navigate to the Action Groups app,
  using the hyperlink from Escalations.
  Notice the newly created action group does not have any members.
  
  
  EXPECTED BEHAVIOUR:
  ====================
  The duplicated escalation should not create a new action group.
  
  Reproduced On:
  ========================
  TPAE 7.6.1.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When a user duplicates an escalation, that does not have     *
  * any                                                          *
  * actions associated to it, the duplicated escalation creates  *
  * an                                                           *
  * action group, with no members.                               *
  ****************************************************************
  STEPS TO REPRODUCE:
  ===================
  1. Navigate to the Escalations application and retrieve the
  INVAPPR record. Ensure it does not have an action or action
  group associated to it.
  2. From More Actions, select Duplicate Escalation.
  3. In the Action Group field, notice a new action group ID was
  added.
  4. Save the escalation, then navigate to the Action Groups app,
  using the hyperlink from Escalations.
  Notice the newly created action group does not have any
  members.
  EXPECTED BEHAVIOUR:
  ====================
  The duplicated escalation should not create a new action group.
  Reproduced On:
  ========================
  TPAE 7.6.1.2
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: Release 7.6.1.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels