Newsletters
Abstract
The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.
Content
Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services.
This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you have previously contacted technical support or have subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product.
- In the Spotlight
- Our WhatsApp Group Chat "ECMSupport" is online!
- End of Support (EOS) Notification & Heads-up
- New Product Releases
- Recently released important technotes
- Frequently Used Links
- Contact us
Our WhatsApp Group Chat "ECMSupport" is online!
Our WhatsApp Group Chat "ECMSupport" is online! https://chat.whatsapp.com/K77qZWLP1YmCb3OrAQWBcJ.
ECMSupport_1 (already reached the maximum number of members allowed, no new members can join):
https://chat.whatsapp.com/K77qZWLP1YmCb3OrAQWBcJ
ECMSupport_2 (new group created):
https://chat.whatsapp.com/Hk0aGsepu9T6EHsrC5QQ9g
You can actually discuss technical issues with our support engineers. Not to mention, you can see the various product and support announcements that will be shared within the channel; IBM ECM technotes, newsletter, product flash alerts and so on. The standard support case submission process is applied when needed.
As a courtesy reminder, for those who have joined the group ECMSupport_1, please don't also join the ECMSupport_2, we will try to ensure both groups have a similar experience.
End of Support (EOS) Notification & Heads-up
- Case Foundation 5.2.x reaches EoS on September 30, 2020
- Enterprise Content Management System Monitor 5.2.0 reaches EoS on September 30, 2020
New Product Releases
Recently released software versions and updates
- IBM FileNet Content Manager 5.5.8
- IBM Content Foundation 5.5.8
- IBM Enterprise Content Management System Monitor 5.5.7
- IBM Content Navigator Container, Version 3.0.10 interim fix 2
- IBM Content Navigator Container, Version 3.0.10 interim fix 1
- IBM Content Navigator Container, Version 3.0.9 interim fix 6
- IBM Content Navigator Container, Version 3.0.9 interim fix 5
- IBM Content Navigator Task Manager Container, Version 3.0.9 interim fix 5
- IBM Content Navigator External Share Container, Version 3.0.9 interim fix 5
- IBM Content Navigator Container, Version 3.0.7 interim fix 10
- IBM Content Navigator Task Manager Container, Version 3.0.7 interim fix 10
- IBM Content Navigator Version 3.0.10 interim fix 3
- IBM Content Navigator for Microsoft Office, Version 3.0.10 interim fix 3
- IBM Content Navigator Edit Service Client (Windows), Version 3.0.10 interim fix 3
- IBM Content Navigator Sync Client (Windows), Version 3.0.10 interim fix 3
- IBM Content Navigator Version 3.0.10 interim fix 2
- IBM Content Navigator for Microsoft Office, Version 3.0.10 interim fix 2
- IBM Content Navigator Version 3.0.10 interim fix 1
- IBM Content Navigator Edit Service Client, Version 3.0.10 interim fix 1
- IBM Content Navigator Sync Client, Version 3.0.10 interim fix 1
- IBM Content Navigator Version 3.0.9 interim fix 7
- IBM Content Navigator Version 3.0.9 interim fix 6
- IBM Content Navigator for Microsoft Office, Version 3.0.9 interim fix 4
- IBM Content Navigator Version 3.0.9 interim fix 5
- IBM Content Navigator for Microsoft Office, Version 3.0.9 interim fix 5
- IBM Content Navigator Edit Service Client (Windows), Version 3.0.9 interim fix 5
- IBM Content Navigator Version 3.0.7 interim fix 11
- IBM Content Navigator Edit Service Client Version 3.0.7 interim fix 11
- IBM Content Navigator Version 3.0.7 interim fix 10
- IBM CMIS 3.0.6 interim fix 1
- IBM Daeja ViewOne Virtual 5.0.10
- IBM Daeja ViewOne Virtual 5.0.9 interim fix 10
- IBM Daeja ViewOne Virtual 5.0.9 interim fix 9
Recently released important technotes
Important: Continuous Delivery - An ECM Update
https://www.ibm.com/support/docview.wss?uid=ibm10738757
Important: Update to technote "Continuing Support for Enterprise Content Management (ECM) products":
FileNet Application Engine, WorplaceXT and eForms -- Continuing Support 1-May-2019 till 30-Apr-2022
http://www.ibm.com/support/docview.wss?uid=swg22004831
Important: Support schedule for Content Platform Engine and IBM Content Navigator
https://www.ibm.com/support/pages/node/6474273
Passport Advantage and Fix Central Explained
https://www.ibm.com/support/docview.wss?uid=swg27047097
How to subscribe to the notification for ECM Support Monthly Newsletter?
http://www.ibm.com/support/docview.wss?uid=swg22014473
- FileNet Content Platform Engine:
https://www.ibm.com/support/pages/node/6526036
https://www.ibm.com/support/pages/node/6527958
https://www.ibm.com/support/pages/node/6474273
https://www.ibm.com/support/pages/node/6537286
https://www.ibm.com/support/pages/node/6523846
https://www.ibm.com/support/pages/node/6516724
https://www.ibm.com/support/pages/node/6526048
https://www.ibm.com/support/pages/node/6526250
https://www.ibm.com/support/pages/node/6467839
https://www.ibm.com/support/pages/node/6497741
https://www.ibm.com/support/pages/node/6537310
https://www.ibm.com/support/pages/node/6537306
https://www.ibm.com/support/pages/node/718017
https://www.ibm.com/support/pages/node/6245548
- Navigator:
https://www.ibm.com/support/pages/node/157155
https://www.ibm.com/support/pages/node/6497387
https://www.ibm.com/support/pages/node/6537304
https://www.ibm.com/support/pages/node/6525708
https://www.ibm.com/support/pages/node/6474873
https://www.ibm.com/support/pages/node/6497403
https://www.ibm.com/support/pages/node/6495883
https://www.ibm.com/support/pages/node/6484071
https://www.ibm.com/support/pages/node/6482503
https://www.ibm.com/support/pages/node/6479397
https://www.ibm.com/support/pages/node/6537298
- Daeja ViewOne:
https://www.ibm.com/support/pages/node/6509336
Frequently Used Links
Most useful links for customers
- Fix Central (where to download fix packs)
https://www.ibm.com/support/fixcentral/
- Product Lifecycle (when product will reach EOS)
http://www.ibm.com/software/data/support/lifecycle/index.html
- Worldwide Contact list (phone number list to reach IBM Support worldwide)
https://www.ibm.com/planetwide/
Contact us
IBM ECM AP Support team will continue to create MicroTV (short videos) about ECM products this year. What topics would you like to be covered in future videos? Please take one minute to complete our online survey: https://www.surveymonkey.com/r/FNK9PWX
Welcome to call our toll free number to seek help from IBM technical support staff. You can also submit a service request (SR) online.
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IBM ECM AP Support
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Document Information
Modified date:
25 February 2022
UID
ibm16537612