IJ36549: USER CAN?T LOG IN TO THE MAXIMO WORK CENTERS DUE TO THE 500 ERROR

APAR status

• Closed as program error.

Error description

• Problem Description
  User can?t log in to the Maximo Work Centers due to the 500
  error. It is caused by a whoami call failure.
  
  STEPS TO REPRODUCE:
  
  Login to
  work center
  Access http://{host}:{port}/maximo-x/. Log in as
  ed/ed or any other user has access to work center
  
  Access API
  directly
  Access http://{host}:{port}/maximo/oslc/whoami?_lid=max
  admin&_lpwd=maxadmin&addapps=1&wcsyscfg=1&lean=1&oslc.properties
  
  =*&querylocalized=1
  
  RESULTS: The api call to whoami fails with the following info:
  {"Error":{"message":"BMXAA1649E - A programming error resulted
  in a null pointer
  exception.","statusCode":"500","reasonCode":null}}
  
  EXPECTED RESULTS:  Login to work center: User should be able to
  see the work center welcome page
  
  REPORTED IN VERSION:
  
  Tivoli's process automation engine 7.6.1.2
  IBM Maximo Asset Management Work Centers 7.6.0.4
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * USER CAN NOT LOG IN TO THE MAXIMO WORK CENTERS DUE TO 500    *
  * ERROR                                                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels