APAR status
Closed as program error.
Error description
Cognos Analytics 11.1.7.x (LTSR) and 11.2.x release(s) to Run an upgraded report i.e. Full Interactivity = No using HTML output format on-line using Google Chrome v80+ web browsers as i.e. classicviewer, observe within the backend database, the connection session pools are not expired and released post exceeding the default CQE database connection timeout period of 900s.
Local fix
Option 1 ---------- Use a different web browser e.g. Firefox 96 and Internet Explorer 11 web browsers. However Pronto Xi web client is only certified to run using Google Chrome web browsers. Option 2 --------- Decrease the Inactivity timeout in seconds from 3600s (1 hr) to lower value e.g. 900s (15 mins) to clean up and expiry the ?CAMpassport? web browser cookie which will also clean up the expired DB connections. This option however assumes user not interacting with the web browser and not performing any concurrent reporting tasks for a 900s duration.
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Analytics 11.1.7 Interim Fix 8 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PH41552
Reported component name
COG REPORT STUD
Reported component ID
5724W12RS
Reported release
B09
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-10-25
Closed date
2022-01-20
Last modified date
2022-01-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG REPORT STUD
Fixed component ID
5724W12RS
Applicable component levels
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"Cognos Analytics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B09"}]
Document Information
Modified date:
21 January 2022