APAR status
Closed as program error.
Error description
Data collection status for monitoring a NetApp storage device is showing as device unreachable. Test connection and the probe status are successful, but the performance monitor status shows as device unreachable. process_netapp_cmode.log INFO - HWN021709I Collection for storage system <device> completed. INFO - Parsing mode: performance_monitor ERROR - Error processing data files. Exiting... DEBUG - Writing status file... DEBUG - Exit code: 99 DEBUG - Traceback (most recent call last): File "vsi_thirdparty/MainLauncher.py", line 358, in run_reporter File "Reporter.py", line 110, in start File "Reporter.py", line 209, in performance_monitor KeyError: '<device>:1.0.1' In this example, the 1.0.1 disk is not found and not handled correctly.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring NetApp device * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights data collection status when monitoring a * * NetApp * * storage device is showing as Device Unreachable. * * The test connection and the probe status are successful, but * * the * * performance monitor status shows as device unreachable. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q22 [ 54X-IBM-SI ] ( release target 1Q 2022 / March ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT39285
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-12-01
Closed date
2022-01-10
Last modified date
2022-01-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022