APAR status
Closed as program error.
Error description
Initiated the action to upload logs for a storage device as part of the creating a new ticket or updating an existing one. Storage Insights reported that the task failed. However, support found that in some situations the logs were eventually available with the ticket.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users uploading support data for * * storage device * **************************************************************** * PROBLEM DESCRIPTION: * * In Storage Insights, when initiating the action to upload * * logs for a storage device as part of the creating a new * * ticket or updating an existing one, Storage Insights * * reports that the task failed. However, support found that * * in some situations the logs were eventually available with * * the ticket. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 / August-September ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT39282
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-12-01
Closed date
2022-08-25
Last modified date
2022-08-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
26 August 2022