IT39244: PROMETHEUS / GRAFANA NOT WORKING

APAR status

• Closed as program error.

Error description

• Prometheus sends HTTP queries to the HSM for Windows network
  service, hsmnet. The network service does not answer the HTTP
  requests, so Prometheus cannot collect data, and Grafana cannot
  display data curves.
  
  Affected Products: IBM Spectrum Protect HSM for Windows client
  8.1.12.0
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect HSM for Windows level 8.1.12            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.13. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect HSM for Windows reporting with
  Prometheus/Grafana does work now
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM HSM FOR WIN

• Fixed component ID

  5698ICNCL

Applicable component levels