APAR status
Closed as program error.
Error description
This issue occurs after IBM Spectrum Protect for Virtual Environments - Data Protection for Microsoft Hyper-V is installed and configured successfully and the data mover node password is changed. Starting the Data Protection for Microsoft Hyper-V Management Console (MMC) then immediately results in starting the configuration wizard. After all steps are completed successfully, the MMC is unable to display the list of available virtual machines. A "Verify Node" action can be started and results in: ANS2604S The Web client agent was unable to authenticate with the server. This is also logged in the file messages.log file in: %systemdrive%\IBM\SpectrumProtect\webserver\usr\servers\veProfi le\logs The data mover node error log shows: ANS1835E PASSWORDACCESS is GENERATE, but password needed for server 'IGSTSM52'. Either the password is not stored locally, or it was changed at the server. A data mover service trace will not provide further hints. But the server actlog will show messages like the following at the time the reconfiguration steps were taken: ANR2017I Administrator ADMIN issued command: SELECT DOMAIN_NAME FROM NODES WHERE NODE_NAME='NOENAME_HV_TGT' ANR2017I Administrator ADMIN issued command: SELECT DOMAIN_NAME FROM NODES WHERE NODE_NAME='NODENAME_HV_DM' ANR2017I Administrator ADMIN issued command: UPDATE NODE NOENAME_HV_DM ?***? forcep=y sessionsecurity=transitional ANR2063I Node NODENAME_HV_DM updated. ANR2017I Administrator ADMIN issued command: GRANT PROXYNODE target=NODENAME_HV_TGT agent=NODENAME_HV_DM ANR0145E GRANT PROXYNODE: failed. Node NODENAME_HV_TGT already has been granted proxynode authority to node NODENAME_HV_DM. ====================== Diagnostic steps: When starting the MMC and the configuration wizard is triggered, stop the remote agent service (dsmagent.exe) for the data mover node. This avoids running into the authentication issue. After completing the reconfiguration steps, the available virtual machines will be listed in the MMC. ======================= Affected product versions: IBM Spectrum Protect for Virtual Environments - Data Protection for Microsoft Hyper-V versions 7.1 and 8.1 on all supported Windows platforms ======================= Additional Keywords: TS005061741 tsm hyperv tdpve mmc gui
Local fix
There are two ways to work around the issue: 1) Update the data mover node password using an IBM Spectrum Protect server administrative interface, then using a backup-archive client user interface save the password on the client and update all configured services for the data mover node with its new password. 2) When starting the MMC and the configuration wizard is triggered, stop the remote agent service (dsmagent.exe) for the data mover node. After completing the reconfiguration steps, the available virtual machines will be listed in the MMC. Repeat one of the two local fixes each time the issue occurs again.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments component Data * * Protection for Microsoft Hyper-V 7.1.6, 7.1.8, 8.1.4, 8.1.6, * * 8.1.8, 8.1.9, 8.1.10, 8.1.11, 8.1.12 and 8.1.13 on the * * Windows Server platform. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the IBM Spectrum * * Protect Data Protection for Microsoft Hyper-V client 8.1.14 * * version on Windows platform. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
Data Protection for Microsoft Hyper-V Configuration Wizard can fail to authentificate with the Spectrum Protect server because of the old password is used. The wizard was updated to use correct password.
Temporary fix
Comments
APAR Information
APAR number
IT39001
Reported component name
TSM VE DP MS HY
Reported component ID
5725TVEHV
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-08
Closed date
2022-01-14
Last modified date
2022-01-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DpHv.msc
Fix information
Fixed component name
TSM VE DP MS HY
Fixed component ID
5725TVEHV
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
15 January 2022