APAR status
Closed as program error.
Error description
FlashSystem A9000 probes fail due to an internal Null Pointer Exception, which occurs when parsing the data returned from the device. Internal failure details: probe-data-processor-xxxxxxxxxx-xxxxx probe-data-processor warning Error extracting component from TimeSeriesDataQueryClient for tenant: <tenant_uuid_removed>: <system_uuid_removed>naturalKey: xx:xxxxxxxxxxx. Retry after one second with count =1 The failure occurs because Storage Insights fails to parse the output due to a null value: probe-data-processor-xxxxxxxxxx-xxxxx probe-data-processor error Exception encountered when processing Probe data under Probe Data Processor for device x:x:xxxxx.xxxxxxx (UUID: <device_uuid_removed>, Timestamp: 1637321838000, TenantId: <tenant_uuid_removed>). com.ibm.srm.dataprocessor.probe.service .exception.ProbeDataProcessorException:Error while Processing pr org.xml.sax.SAXException: Exception occured while parsing output file ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: probes failing for FlashSystem A9000 devices Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring FlashSystem A9000 * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights users monitoring FlashSystem A9000 * * experience probes failing due to an internal Null Pointer * * Exception, which occurs when parsing the data returned * * from the device. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / December ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT39158
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-19
Closed date
2021-12-06
Last modified date
2021-12-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022