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Some containers are in "Exit" or "Restarting" state: pa-content, async-service, neo-idviz, wa-proxy - (logs: ENOENT on db_secret.key)

Troubleshooting


Problem

The following containers are in "Exit" or "Restarting" state shortly after restarting Planning Analytics Workspace:

pa-content
async-service
neo-idviz
wa-proxy

Symptom

The same error appears in all these log files:

<paw>/log/pa-content/app*.log
<paw>/log/async-service/server*.log
<paw>/log/wa-proxy/WAProxy*.log

Error:
uncaughtException: ENOENT: no such file or directory, open 'C:\share\db_secret.key'

Cause

Missing files related to SSL/TLS configuration (even if using no custom SSL)

Resolving The Problem

Ensure that these four files are present in <paw>/config/ssl folder:
cookie_secret.key
credential_store.key
db_secret.key
pa-workspace.pem
If not, then retrieve the missing files from the Planning Analytics Workspace installation kit (downloadable from IBM Fix Central)
Once there is no missing files anymore; stop, regenerate and restart all containers by using these commands in Powershell:
cd <paw>
./scripts/paw.ps1 stop
./scripts/paw.ps1

Document Location

Worldwide

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Document Information

Modified date:
16 November 2021

UID

ibm16516704

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