IJ36062: SERVICE REQUEST WORK CENTER DOES NOT REDIRECT TO THE LOCATION CONNECTED TO THE SR TICKET.

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  
  The GL Account option at the Service Request Work Center
  doesn't go to the Location associated with the Ticket.
  
  STEPS TO REPRODUCE:
  1) At the Self Service Work Center view -
  http://maximohost/maximo-x/#/selfservice/new
  
  (i) Create a New Service Request; Cat
  egory: Outdoor; Describe the Issue: Outdoor Lights; Click Next;
  Affected Person: MAXADMIN; Click Next;
  
  (ii) Add a photo or video of the Issue: NO;
  
  (iii) Select Location: Needham Site; Boiler Room; HVAC System-
  Main Office; Circulation Fan #2- Main Office HVAC; Set Location;
  
  
  (iv) Select Asset: Circulation Fan- Centrifugal/20/000 CFM
  (11240); Select Asset;
  
  (v) Submit Request
  
  2) At the Active Requests tab of Work Center Service Request
  view; Click on the recently created Service Request; "Outdoor
  Lights";
  (i) Click on Location; Observe the Location Details and an Asset
  associated to this location.
  
  (ii) The location is "Circulation Fan #2- Main Office HVAC,
  BR240, BEDFORD".
  (iii) Under GL Account Tile, click on the option called "Open".
  
  RESULT:
  
  Observe it navigates to the Locations Application, However it
  doesn't directly go to the Location which is associated with the
  Ticket.
  
  EXPECTED RESULT:
  
  The GL Account Tile Open link, navigates to the Locations
  Application but doesn't directly go to the Location which is
  associated with the Ticket. In this case, it should be BR240.
  
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.1.2
  

Local fix

• N/A
  

Problem summary

Problem conclusion

• Fixed in a future release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels