APAR status
Closed as program error.
Error description
torage Insights users attempting to update credentials for DS8000-series devices may experience a failure - the update times out and doesn?t update the credentials within Storage Insights. Internally a null pointer exception is logged and the cause for this is a defect. Oct 22 15:06:43 dcm-b5cf8487d-gdm2c dcm error Unable to run requested system action {?actionType?:?UPDATE_CREDENTIALS?,?sys tem?:{?systemID?:{?systemType?:3,?systemUUID?:?uuid_removed?},? summarizationLevel?:?SAMPLE?},?credentials?:{?contactPoints?:[? id_removed?],?userName?:?user_ID?,?password?:?xxxxxx?,?interopS chemaNamespace?:??,?personality?:?block?}}failed for tenant ?uui Exception: null java.lang.NullPointerException: null java.lang.NullPointerException at com.ibm.srm.dcm.impl.manager .ExecutionHandler.runUpdateCredentials(ExecutionHandler.java:83 2) at com.ibm.srm.dcm.impl.manager.ExecutionHandler.runTask(Execu tionHandler.java:154) at com.ibm.srm.dcm.impl.manager.DCMServiceManager.requestSyste mAction(DCMServiceManager.java:408) ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: DS8000 not monitored Initial customer impact (low/med/high): med
Local fix
N/A. Fix to be included in future update
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users updating credentials for DS8000 * * device * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights users attempting to update credentials * * for DS8000 series devices may experience a failure. * * The credential update times out and does not update * * the credentials within Storage Insights. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q22 [ 54X-IBM-SI ] ( release target 1Q 2022 / March ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38940
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-02
Closed date
2022-01-07
Last modified date
2022-01-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022