IJ35967: ATTACHMENTS NOT SHOWING CORRECTLY IN AN UPDATED SR USING EMAIL LISTENER

APAR status

• Closed as program error.

Error description

• Steps to reproduce:
  
  1. Create a new SR using email listener.
  
  
  Go to the Service Requests application and create a new SR via
  email listener.
  
  The email contains attachments and they show up correctly in the
  newly created SR.
  
  2. Update an existing SR using an email listener.
  
  
  Go to the Service Requests application and open an existing
  SR. Update the SR via the email listener.
  
  The email contains attachments, but those attachments do not
  show up correctly in the SR.
  
  
  Current results:
  
  In both scenarios the attachments can be seen in the comm log
  tab on the respective SR. But with the updated SR they are not
  visible when clicking on the attachment icon in the SR.
  
  Expected results:
  
  The attachments should be visible for both scenarios.
  
  
  Environment:
  
  Tivoli's process automation engine 7.6.1.2
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Users updating basic SRs with attachments.                   *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels