APAR status
Closed as program error.
Error description
After a successful mount operation using the Spectrum Protect for Virtual Environment GUI (TsmVmwareUI) the dismount fails with the below errors during the cleanup if the mounted VM is deleted and no longer exists on VMware inventory : 08/23/2021 08:12:35 ANS3139E The attempt to unmount the disk failed with Windows error (n/a). 08/23/2021 08:12:35 ANS3138E The unmount of the volumes failed during the cleanup operation of mount ID 1 08/23/2021 08:12:35 ANS3130E The mount cleanup operation for virtual machine 'VM_NAME' failed with rc = -1 08/23/2021 08:12:35 ANS4449E A cleanup of the file restore mount of VMware Virtual Machine 'VM_NAME' failed. The data center node name is 'DC_NODE', the mount proxy node name is 'LOCAL_MP_WIN' ======================= Affected versions: IBM Spectrum Protect for Virtual Environments - Data Protection for VMware version 8.1.x on all Windows Supported platforms ======================= Initial Impact: Medium =======================
Local fix
Use the Recovery Agent for the File Level restore tasks for deleted VMs.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments - Data * * Protection for VMware 7.1.6, 7.1.8, 8.1.4, 8.1.6, 8.1.8, * * 8.1.9, 8.1.10, 8.1.11, 8.1.12, 8.1.13 on Microsoft Windows * * x64 platform * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the next IBM Spectrum * * Protect for Virtual Environments - Data Protection for * * VMware version 8.1.14 on Microsoft Windows x64 platform. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
Clients can not perform a mount cleanup operation using IBM Spectrum Protect for Virtual Environments - Data Protection for VMware if backed up and mounted virtual machine is renamed or deleted on vCenter. A code change was made after which the operation is performed successfully.
Temporary fix
Comments
APAR Information
APAR number
IT38598
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-10-05
Closed date
2021-12-13
Last modified date
2021-12-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMC DSMAGENT
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
14 December 2021