IT38754: NEW DATA COLLECTOR SHOWS ALL STORAGE AS UNREACHABLE

APAR status

• Closed as program error.

Error description

• Deploying additional data collectors to a Storage Insights which
  already has existing data collectors configured with manual
  storage assignments shows all of the storage as unreachable when
   you drill into the the details for the new data collectors.
  The connectivity is not evaluated for the new data collectors
  until a problem with the existing primary data collector is
  encountered.  The unreachable Connection Status in this case can
   be misleading and does not provide confidence that it will
  failover successfully when needed.  The Connection Status for
  the new data collectors has not been evaluated yet.  Data
  collector failover is expected to work as long as the storage
  can be confirmed as reachable outside of Storage Insights.
  
  As a workaround, you can manually issue a Test Connection to
  each storage device to update the Connection Status.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users deploying additional data         *
  * collectors                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Deploying additional data collectors to a Storage Insights   *
  * which already has existing data collectors configured with   *
  * manual storage assignments shows all of the storage as       *
  * unreachable when you drill into the the details for the new  *
  * data collectors.                                             *
  *                                                              *
  * The connectivity is not evaluated for the new data           *
  * collectors until a problem with the existing primary data    *
  * collector is encountered.  The unreachable Connection        *
  * Status in this case can be misleading and does not provide   *
  * confidence that it will failover successfully when needed.   *
  * The Connection Status for the new data collectors has not    *
  * been evaluated yet.  Data collector failover is expected to  *
  * work as long as the storage can be confirmed as reachable    *
  * outside of Storage Insights.                                 *
  *                                                              *
  * As a workaround, you can manually issue a Test Connection    *
  * to each storage device to update the Connection Status.      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels