APAR status
Closed as program error.
Error description
Storage Insights probes of Pure Storage FA-X70R2 devices are observed to fail. This is due to a null pointer exception logged internally to Storage Insights - the only external observable message is in the probe status column where it shows that it failed. Internally we see: colstatus=ERROR, retcode=21, and: trcmsg=Didn?t find any processed data zip output file for device ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: SI probes of Pure storage systems failing Initial customer impact (low/med/high): med
Local fix
Patch available from support if needed; fix coming in future patch to Storage Insights.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring Pure devices * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights probes of Pure Storage devices fail. * * This is due to a Null Pointer Exception logged * * internally to Storage Insights - the only external * * observable message is in the probe status column * * where it shows that it failed. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q22 [ 54X-IBM-SI ] ( release target 1Q 2022 / March ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38688
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-10-12
Closed date
2021-12-07
Last modified date
2021-12-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022