APAR status
Closed as program error.
Error description
After migration of Storage Insights to new cloud environment, there were bad/invalid cached performance data samples in a cache folder residing in folders from the previous environment, which should have been updated while switching over. The same performance data sample is trying to be deleted again and again and is failing to get deleted. Need to fix the issue that should keep track of the invalid/bad cached performance data samples and skip them from processing, the data collector should continue to process the next set of cached performance data samples. Data Collector logs show... tracemessage_errors_0.log [StoreAndForward_CacheUploader] [CacheUploader.run] [ERROR] Error reading entry from cache, skipping cache depletion tracemessage_0.log [StoreAndForward_CacheUploader] [StoreAndForwardCache.getOldestCacheEntry] [WARNING] summary.properties doesn't exist for cache entry: <data_collector_installation_path>\cache\<UUID>\run# ... [StoreAndForward_CacheUploader] [CacheUploader.run] [ERROR] Error reading entry from cache, skipping cache depletion
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users who were migrated from the * * previous Storage Insights environment * **************************************************************** * PROBLEM DESCRIPTION: * * After migration of Storage Insights to the new cloud * * environment, there were bad / invalid cached * * performance data samples in a cache folder * * residing in folders from the previous environment, * * which should have been updated while switching * * over. The same performance data sample is trying to * * be deleted again and again and is failing to get * * deleted. * * Fixing this issue to keep track of the invalid / bad * * cached performance data samples and skip them * * from processing, the data collector should continue * * to process the next set of cached performance data * * samples. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38658
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-10-08
Closed date
2021-10-26
Last modified date
2021-11-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022