Question & Answer
Question
This article informs administrators about QRadar® Support policies. QRadar Support assists administrators with dashboard issues, such as troubleshooting, error messages, or documentation questions. This document outlines out-of-scope work for dashboard cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for Dashboard cases
Dashboards are essential for visually identifying issues or threats. In some instances, dashboards fail to show data or are in error. This article addresses the responsibilities of the administrator and QRadar® support for Dashboard issues.
Support type | Description | Responsibility |
Dashboard assistance and error support |
Administrators can use QRadar technical support to assist administrators with dashboard issues. For example, QRadar Support can:
|
QRadar technical support To open a case or report a dashboard error, contact QRadar technical support |
Out-of-scope for QRadar Support |
The following activities are considered out-of-scope for technical support.
QRadar Support reserves the right to close cases related to the following issues:
Resources
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[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
07 January 2022
UID
ibm16495111