APAR status
Closed as program error.
Error description
Open and closed cases for DS8000 storage devices, such as those opened by Call Home or directly from the support community, are not displayed in the Storage Insights tickets tab for the device. This is a continuation of the IT37788 fix. IT37788: TICKETS TAB DOES NOT DISPLAY ALL TICKETS FOR THE STORAGE DEVICE https://www.ibm.com/support/pages/apar/IT37788
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users viewing the open and closed * * support cases for a DS8000 device * **************************************************************** * PROBLEM DESCRIPTION: * * Open and closed cases for DS8000 storage devices, such as * * those opened by Call Home or directly from the support * * community, are not displayed in the Storage Insights tickets * * * * tab for the device. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / October ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38547
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-29
Closed date
2021-10-21
Last modified date
2021-10-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022