IBM Support

JR63835: THE MAIN MENU IS MISSING IN THE IBM PROCESS DESIGNER AND CASE BUILDER

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Direct link to fix

8.6.20021020-WS-BPM-IFJR63835

 

APAR status

  • Closed as program error.

Error description

  • You will notice a blank main menu in the Process designer and
Case builder when your deployment environment is created with a
custom context root.

Browser console shows the following error:
Unable to get config information with error message: Error:
Request failed with status code 404.

Local fix

  • 



Problem summary


    

  • When you create a deployment environment with a custom context
root, the Process designer and Case builder attempt to retrieve
side bar item information from an incorrect URL. As a result,
the side bar has a blank main menu.

PRODUCT AFFECTED
IBM Business Automation Workflow
IBM Cloud Pak for Business Automation

    



Problem conclusion


    

  • A fix is available or will be available that allows the Process
designer and Case builder to pick up info from the correct URLs
so that they can display the menu items on the side bar.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR63835
    • 

  • Reported component name
    BUS AUTO WORKFL
    • 

  • Reported component ID
    5737H4100
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-06-28
    • 

  • Closed date
    2021-09-29
    • 

  • Last modified date
    2021-09-29
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BUS AUTO WORKFL
    • 

  • Fixed component ID
    5737H4100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"21.0.2"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            30 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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