IT38468: ONEDRIVE INCREMENTAL BACKUP FAILS FOREVER

APAR status

• Closed as program error.

Error description

• Backup of Microsoft365 OneDrive objects ends with CTGGR0026 "An
  unexpected error occurred when processing the job."
  
  In the diagnostic CloudAgent.log found in the job log bundle,
  the
  following error will be seen for the account:
  
  Status Code: Gone
  Microsoft.Graph.ServiceException: Code: resyncRequired
  Message: Resync required. Replace any local items with the
  server's version (including deletes) if you're sure that the
  service was up to date with your local changes when you last
  sync'd. Upload any local changes that the server doesn't know
  about.
  
  Affected versions: IBM Spectrum Protect Plus 10.1.5 and higher
  

Local fix

• Run full backup with the new SLA for the problematic account
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5, 10.1.6, 10.1.7 and   *
  * 10.1.8                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so when the tracking changes using
  delta cannot be used, e.g token has expired, the agent
  synchronizes the data backup state with the OneDrive service.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     O365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels