Detailed System Requirements
Abstract
IBM is committed to providing customers with options to assist with the migration from "End of Service" products, or when necessary, provide continued service past the standard life cycle of IBM products.
IBM recommends customers using "End of Service" versions of products to upgrade to an "In Service" version as soon as possible in order to receive the most up to date software and hardware features and to minimize the risk and business impacts of using outdated product versions that may no longer be serviced.
Content
Details about IBM's "End of Service" policies are available on the IBM Support Lifecycle Policy FAQ page. Current product lifecycle details ("In Service" and "Out of Service" dates) can be viewed on these product websites: [ AIX ] [ Virtual HMC(vHMC) ] [ IBM i ] [ PowerHA (AIX) ] [ PowerVM / VIOS ] [ Power Systems and HMC For 7042 and 7063 ]
The IBM Remote Technical Support teams are staffed and trained to provide quality technical support on IBM's most current products and release levels. It is important that clients with "In Service" version of products, or qualifying service extensions, get the utmost priority to ensure continued operations of their business critical applications. For this reason and for IBM clients that have a business requirement to continue to use "End of Service" products or are unable to upgrade to an "In Service" level, the IBM Remote Technical Support teams may refer clients to the IBM Expert Lab Services and IBM TLS Accelerated Value Program (AVP) for continued support of "End of Service" products. IBM Expert Labs Services IBM TLS AVP teams are uniquely positioned to help IBM clients through a full IT infrastructure lifecycle of strategy and planning, architecture and design, and implementation and optimization. IBM Expert Lab Services fees will vary based on the scope of assistance requested.
The IBM Remote Technical Support teams are staffed and trained to provide quality technical support on IBM's most current products and release levels. It is important that clients with "In Service" version of products, or qualifying service extensions, get the utmost priority to ensure continued operations of their business critical applications. For this reason and for IBM clients that have a business requirement to continue to use "End of Service" products or are unable to upgrade to an "In Service" level, the IBM Remote Technical Support teams may refer clients to the IBM Expert Lab Services and IBM TLS Accelerated Value Program (AVP) for continued support of "End of Service" products. IBM Expert Labs Services IBM TLS AVP teams are uniquely positioned to help IBM clients through a full IT infrastructure lifecycle of strategy and planning, architecture and design, and implementation and optimization. IBM Expert Lab Services fees will vary based on the scope of assistance requested.
Select the type of service and option that best describes your situation for detailed information for obtaining additional assistance when using "End of Service" products.
Upgrade Option #1. You need documented step-by-step instructions ...
| IBM Power Systems | FLRT IBM SSR Teams may be dispatched for your IBM Power Hardware (Power Systems and HMC For 7042 and 7063) and for providing on-site assistance for a fee depending on your support contract. This occurs by contacting IBM Support link to ibm support site. |
| AIX Documentation | AIX TL/SP Upgrade Upgrade using NIM AIX Migration |
| Virtual HMC (vHMC) Documentation | Upgrade to Version 8 Upgrade to Version 9 Upgrade to Version 10 |
| IBM i Documentation | IBM i Upgrade |
| PowerHA (AIX) Documentation | PowerHA (AIX) Upgrade Main Page PowerHA (AIX) Upgrade Checklist PowerHA (AIX) Do's and Don'ts |
| PowerVM Documentation | Checklist for Upgrading Virtual I/O Server (VIOS) from 2.2.6 to 3.1 VIOS 3.1 - viosupgrade process |
Upgrade Option #2. You need migration and planning assistance ...
Planning and migration assistance can range from assistance applying an i-fix to a single system, to applying newer product releases across multiple systems, to identifying the impacts and risks for updating multiple frames.
The IBM Remote Technical Support teams can assist with providing documentation and answers to basic questions to help with your planning and migration. If you need documentation or have basic questions, click here for instructions to contact IBM Remote Technical Support to open a support case.
The IBM Expert Lab Services teams can assist with more of a comprehensive, custom, in-depth, and hands-on assessment of your custom and business critical infrastructure. This team can provide assistance through all phases of your upgrade; planning, implementation, and assessment (and adjustments) after the upgrades. If you need comprehensive and custom assessment to help with your planning, click here for instructions to contact IBM Expert Lab Services.
For situations when a client opens a support case when comprehensive, custom, in-depth, and/or hands-on assessment or assistance is required, the IBM Remote Technical Support teams can help transition the request to the IBM Expert Lab Services teams. The IBM Remote Technical Support team will then proceed to close out the support case.
The IBM Remote Technical Support teams can assist with providing documentation and answers to basic questions to help with your planning and migration. If you need documentation or have basic questions, click here for instructions to contact IBM Remote Technical Support to open a support case.
The IBM Expert Lab Services teams can assist with more of a comprehensive, custom, in-depth, and hands-on assessment of your custom and business critical infrastructure. This team can provide assistance through all phases of your upgrade; planning, implementation, and assessment (and adjustments) after the upgrades. If you need comprehensive and custom assessment to help with your planning, click here for instructions to contact IBM Expert Lab Services.
For situations when a client opens a support case when comprehensive, custom, in-depth, and/or hands-on assessment or assistance is required, the IBM Remote Technical Support teams can help transition the request to the IBM Expert Lab Services teams. The IBM Remote Technical Support team will then proceed to close out the support case.
Upgrade Option #3. You need hands-on or live assistance ...
IBM understands clients may need live and hands-on assistance to perform product upgrades and/or be available to monitor the progress and assist in real-time for immediate situations that occur during the upgrade.
IBM Expert Lab Services teams are available to provide this on-demand and hands-on upgrade assistance. Due to the frequent requests for assistance, it is important to contact IBM Expert Lab Services in advance of the upgrade to arrange the best dedicated resource to help your company with your upgrade project. click here for instructions to contact IBM Expert Lab Services.
IBM Remote Technical Support teams are limited in their abilities to provide this dedicated and hands-on level of upgrade service. The IBM Remote Technical Support teams can assist with product related issues that occur during the upgrade. If you experience an issue during your upgrade, simply click here for instructions to contact IBM Remote Technical Support to open a support case.
Please read this article for information if you have questions about opening proactive support cases in advance of your upgrade or migration.
IBM Expert Lab Services teams are available to provide this on-demand and hands-on upgrade assistance. Due to the frequent requests for assistance, it is important to contact IBM Expert Lab Services in advance of the upgrade to arrange the best dedicated resource to help your company with your upgrade project. click here for instructions to contact IBM Expert Lab Services.
IBM Remote Technical Support teams are limited in their abilities to provide this dedicated and hands-on level of upgrade service. The IBM Remote Technical Support teams can assist with product related issues that occur during the upgrade. If you experience an issue during your upgrade, simply click here for instructions to contact IBM Remote Technical Support to open a support case.
Please read this article for information if you have questions about opening proactive support cases in advance of your upgrade or migration.
Upgrade Option #4. You need assistance with a single question about an upgrade or an issue occurred during your upgrade ...
The IBM Remote Technical Support teams are here to assist with your upgrade questions and issues that may occur during your upgrade. Simply click here for instructions to contact IBM Remote Technical Support to open a support case.
IBM understands that our products and solutions are mission critical for our clients' business.
When clients choose to use "End of Service" product levels for their business solutions, this increases risks for both their business and their customers. Examples of risks introduced when clients use "End of Service" products include:
When a client opens a support case with the IBM Remote Technical Support team for system or data recovery situation for an out "End of Service" product, there is no guarantee that a solution can be provided. Depending on the situation, a reasonable effort may be provided to get the system operational or data restored. In situations where the system or data can not easily be restored, the IBM Remote Technical Support teams will refer clients to IBM Expert Lab Services for a more comprehensive recovery effort and the root cause analysis for the outage.
If you have an active service extension that includes system or data recovery for your "End of Service" product, click here for instructions to contact IBM Remote Technical Support to open a support case
If your system is significantly back level or your business does not have an active service extension, click here for instructions to contact IBM Expert Lab Services
When clients choose to use "End of Service" product levels for their business solutions, this increases risks for both their business and their customers. Examples of risks introduced when clients use "End of Service" products include:
- Experiencing unplanned and extended application and system outages
- Not being capable of identifying root cause (RCA) for severe business impacting events
- Less likelihood to recreate complex situations
- More likelihood for not recovering systems and data
- Exposing system to vulnerabilities resolved in "In Service" releases
- Having a reduced number of skill technicians available to support older "End of Service" products
When a client opens a support case with the IBM Remote Technical Support team for system or data recovery situation for an out "End of Service" product, there is no guarantee that a solution can be provided. Depending on the situation, a reasonable effort may be provided to get the system operational or data restored. In situations where the system or data can not easily be restored, the IBM Remote Technical Support teams will refer clients to IBM Expert Lab Services for a more comprehensive recovery effort and the root cause analysis for the outage.
If you have an active service extension that includes system or data recovery for your "End of Service" product, click here for instructions to contact IBM Remote Technical Support to open a support case
If your system is significantly back level or your business does not have an active service extension, click here for instructions to contact IBM Expert Lab Services
For IBM clients who have an active service extension and require assistance with basic support questions within the scope of the IBM Remote Technical Support team (see Technical questions (Q&A) are handled by IBM Support), click here for instructions to contact IBM Remote Technical Support to open a support case.
For IBM clients who do not have an active service extension or require assistance for activities beyond the scope of the IBM Remote Technical Support team (see Technical questions (Q&A) are handled by IBM Support), click here for instructions to contact IBM Expert Lab Services.
For IBM clients who do not have an active service extension or require assistance for activities beyond the scope of the IBM Remote Technical Support team (see Technical questions (Q&A) are handled by IBM Support), click here for instructions to contact IBM Expert Lab Services.
Select the instructions for contacting the best IBM Team for your situation as described above.
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Document Information
Modified date:
17 September 2024
UID
ibm16492481