IT38432: DATA COLLECTOR DOES NOT START DUE TO MCAFEE ANTIVIRUS BLOCKING WMIC COMMANDS

APAR status

• Closed as program error.

Error description

• Attempts to start the IBM Storage Insights Data Collector
  service fail.
  
  Starting data collector...
  Invoking script "C:\IBM\Data
  Collector\bin\collectorSrvStartJava.bat"
  Failed to start data collector. Java process exited with code 0
  
  Running the following command manually works, indicating that
  WMI is not misconfigured.
    wmic computersystem get name
  
  Disabling McAfee Adaptive Threat Protection allows the Data
  Collector to start and then McAfee can be re-enabled.
  

Local fix

• Disable McAfee Adaptive Threat Protection to start the IBM
  Storage Insights Data Collector and then re-enable the McAfee
  software.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users installing Data Collector on      *
  * Windows with McAfee Adaptive Threat Protection.              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempts to start the IBM Storage Insights Data Collector    *
  * service fail on Windows if McAfee Adaptive Threat Protection *
  * is installed on the system.                                  *
  *                                                              *
  * Starting data collector...                                   *
  * Invoking script "C:\IBM\Data                                 *
  * Collector\bin\collectorSrvStartJava.bat"                     *
  * Failed to start data collector. Java process exited with     *
  * code 0                                                       *
  *                                                              *
  * Running the following command manually works, indicating     *
  * that                                                         *
  * WMI is not misconfigured.                                    *
  *   wmic computersystem get name                               *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels